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Physio Roots

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General

What is Physio Roots?

Physio Roots is a website dedicated to improving the access to and knowledge of physiotherapy and associated services in Canada. 

Is Physio Roots a review website?

Physio Roots is technically not a review site but does allow clinics to display their own Google Reviews. In other words, Physio Roots is not involved in taking and displaying new reviews but allows clinics display pre-existing reviews from Google.

What are "filters"?

Filters are what Physio Roots uses to help you narrow down search results and find very specific information.  For example, by clicking on the filter "chiropractor", you will narrow your search results to physiotherapy clinics that also have a chiropractor.

Filters have zero options.

When there is a 'zero' beside a filter, it means out of your current search results there are no clinics with that data attached to it.  

This does not always mean that the clinics do not provide the service you're looking for.  Sometimes (especially as Physio Roots first starts), clinics have not been claimed.  An unclaimed clinic means that the clinic has not been taken over by the owner.  Unclaimed clinics sometimes have no information attached to them beyond basic contact info.

*Always check with the clinic website and/or contact the clinic directly to confirm the services it provides.

What is a "Verified Clinic"?

A "Verified Clinic" is a clinic that has been claimed by its owner.  A claimed clinic means that the clinic information is now controlled by the rightful business owner.

Zero search results for my city.

Physio Roots is still growing and trying to cover as much of Canada as possible.  Be patient, we will get to your city soon.  

I have concerns about my privacy

Physio Roots follows all applicable Canadian privacy and anti-spam legislation and takes it very seriously.  While our privacy policy and terms of service can be a mouthful, these documents are standard practice and can be found on most websites that you use on a daily basis.  For more information or specific questions, please contact us through the support form.

Account

How do I claim my clinic?
  1. First you must register--it is recommended that you use the email of the clinic that you are going to add/claim.
  2. After registering, all you have to do is find your clinic and click the "Claim Clinic" button/link.
  3. Claiming your clinic goes much easier if your account matches the email of the clinic you're registering.  For example, if you're claiming "My Clinic" which has the email "info@myclinic.com" then we recommend registering under the email "info@myclinic.com."
  4. Follow the forms involved in claiming your clinic and submit!
How do I add a new clinic?
  1. Make sure your clinic doesn't already exist on Physio Roots (if it does, you will need to "claim" it instead).
  2. To add a clinic, you must first register an account.
  3. Go to the Clinician Dashboard in under "My Account" in the menu.
  4. Click the "Add Clinic" button and follow the forms.
Why do I need additional accounts to add/claim more clinics?

Additional accounts may be required to add / claim clinics on Physio Roots.  Why?  The clinic email is used as part of the verification process.   There needs to be some sort of check in place to ensure random people are not putting clinics on Physio Roots.

If you registered your Physio Roots account under info@awesomeclinic.com and you are trying to add/claim another clinic which has the email admin@superduperclinic.com, we will require additional information to verify and process your clinic.  In some cases we may ask you to register with the other email!

I want to delete my clinic.

Not a problem!  Please fill out the support form or email us at info@physioroots.com.

In-Home Physiotherapy

Physio Roots is very happy to provide services for companies providing in-home physiotherapy.  To make it work, things have to be done a bit differently.  

Precise geolocation is not necessary for in-home physiotherapy and Physio Roots search engine uses geolocation as its foundation.  

The problem with this approach (for in-home) is:

a) There is no physical location to geolocate.
b) Geolocation doesn't necessarily matter because therapists are travelling to the patient.
c) If geolocation is used, website users would not find many in-home service providers because they would be filtered out by proximity (distance).

*Please note, if you simply entered a city name (ex. Toronto), Google Maps will place that marker directly in the centre of the city.  So it is still precisely geolocated.  Anyone searching outside X radius of that marker will not find you!

To solve this problem, a separate business directory has been made for In-Home service providers.  This directory uses regions (cities. towns, etc) as categories to help users find in-home physiotherapy services. 

Do you have a clinic AND provide in-home services?  This isn't a problem.  Physio Roots allows you to to enter your clinic address and choose in-home at the same time.  This allows you to show up in both business directories. Please do not provide an address if you do not provide physiotherapy services from it.

Can I request changes to Physio Roots?

Absolutely!

In the short term, additional services, training and amenities can easily be added to Physio Roots.

In the long term, your feedback will be compiled to make Physio Roots better in so many other ways.

To make suggestions, please fill out the form in the contact section of the website.  Physio Roots will not accept suggestions, comments or feedback directly via email.

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